The Impact of Training and Development on Employee Performance and Productivity: An Empirical Study on Private Bank of Noakhali Region in Bangladesh
South Asian Journal of Social Studies and Economics,
Page 1-18
DOI:
10.9734/sajsse/2021/v9i230234
Abstract
Human Resources Management literature regards training as the bloodstream of any organization because the success of an organization to achieve its objectives and goals highly depends on its workforce. For this reason, organizations should invest in employees’ training to enhance their performance and that of an organization. Nonetheless, some organizations regard training as an unnecessary expenditure and always cut training budgets to improve their financial standing to the detriment of their employees’ welfare because that action incapacitates staff to adapt to the ever-changing working environment and uncertain conditions on account of, inter alia, rapid technological innovation and organizational change. This study employed stratified sampling technique to draw a sample of 60 employees from a population of 70 employees through self-administered questionnaire to examine the impact of training on employees’ performance, employee’s motivation and job satisfaction in the banking sector in Private bank of Noakhali region in Bangladesh. This results show that the mean for on the job training and development located from 3.23 to 4.4 and for off the job training and development from 2.36 to 4.05. The overall impact of training and development from the perspective of employees of private banking sector in Noakhali region has mean and standard deviation respectively 3.54 and 0.95 in total. This result indicates that training and development has a high impact on the employee’s performance and productivity in the perspective of employees of private bank in Noakhali region. The findings of the study generally revealed that training not only increases employees’ performance but also positively affects employees’ motivation and job satisfaction within the Private banking sector in Bangladesh Therefore, the banking sector in Bangladesh should regularly allocate resources for employees’ training based on identified skill gaps to sharpen employees’ skills, knowledge and abilities to capacitate them to cope with the ever-changing working environment and uncertain conditions and to improve their motivation and job satisfaction.
Keywords:
- Training & development
- job satisfaction
- motivation
- employee performance
- productivity
- descriptive approach
- structured questionnaire.
How to Cite
References
Akhtar MF, Ali K, Sadaqat S, Hafeez S. Extent of training in banks and its impact on employee’s motivation and involvement in job. Interdisciplinary Journal of Contemporary Research in Business. 2011;2(12):793-806.
Armstrong M. Human resource management, Kogan Page Limited, 2nd Ed., London; 2007.
Flippo EB. Personnel management, New York McGraw Hill: 6th Edition; 1984.
Drucker PF. Management challenges for the first century, New York. Hoper Business; 1999.
Mozael BM. Impact of training and development programs on employee performance. International Journal of Scientific and Research Publication. 2015; 5(11): 38-42.
Naveed ANI. Impact of training and development on employee performance: A case study from different banking sectors of North Punjab. Arabian Journal of Business and Management Review (Nigerian Chapter). 2014;2(4):1-5.
Stone RJ. Human resource management 2nd Edition, John Wiley & Sons; 2002.
Weil A, Woodall J. HRD in Finance: The corporate perspective. Journal of European Industrial Training. 2005;29(7): 529-540.
Betcherman G. Are canadian firms underinvesting in training? Canadian Business Economics. 1992;1(1): 25-33.
Goldstein IL, Ford JK. Training in organizations, 4th ed. Belmont, CA: Wardsworth; 2002.
Khawaja, Nadeem. Training and Development Program and its Benefits to Employee and Organization: A Conceptual Study. European Journal of Business and Management. 2013;5(2).
ISSN 2222-1905 (Paper)
ISSN 2222-2839 (Online).
Aboidun EJA. Human resources management: an overview. Concept Publication, Shomolu, Lagos; 1999.
Manju S, Suresh BH. Training design interventions and implications for the productivity effectiveness. Synergy. 2011; 9(1): 52-68.
Beardwell L, Holden L, Claydon T. Human resource management: A contemporary appeal. 4th ed; 2004.
Gusdorf ML. Training design, development, & implementation. Society for Human Resouce Management. 2009;1-34.
Paton R, Peters G, Quintas P. Corporate Education Strategies: Corporate Universities in Practice. UK: OU Business School; 2005.
Saleem Q, Shahid M, Naseem A. Degree of influence of training and development on employees' behavior. International Journal of Computing and Business Research. 2011;1-13.
Karl P, Alan C, Nigel G. Formal development opportunities and withdrawal behaviors by employees in small and medium entreprises. Journal of Management Review. 2010;48(3):281-300.
Hung TK. An empirical study of the training evaluation decision-making model to measure training outcome. Journal of Social Behavior and Personality. 2010; 38(1): 87-102.
Garner E. Training skills: How to improve the skills and performance of your employees. Ventus: Eric Garner & Ventus Publishing ApS; 2012.
Vemic J. Employee training and development and the learning organization. Facta Universitatis; Series: Economics and Organization. 2007;4(2): 209-216.
Batool A, Batool B. Effects of employees training on the organizational competitive advantage: Empirical study of Private Sector of Islamabad, Pakistan. Far East Journal of Psychology and Business. 2012; 6(1): 59-72.
Khan AG, Khan FA, Khan MA. Impact of training and development on organizational performance. Global Journal of Management and Business Research. 2011;11(7): 63-68.
Glaveli N, Karassavidou E. Exploring a possible route through which training affects organizational performance: The case of a Greek bank. The International Journal of Human Resource Management. 2011;22(14):2892–2923.
Haynes P, Fryer G. Human resources, service quality and performance: A case study. International Journal of Contemporary Hospitality Management. 2000;12(4):240-248.
Waheed AHA. Employee Development and Its Affect on Employee Performance: A Conceptual Framework. International Journal of Business and Social Science. 2011;2(13): 224.
Khawaja, Nadeem. Training and development program and its benefits to employee and organization: A conceptual study. European Journal of Business and Management. 2013;5(2).
ISSN 2222-1905 (Paper)
ISSN 2222-2839 (Online).
Afshan S, Sobia I, Kamran A, Nasir M. Impact of training on employee performance: A study of telecommunication sector in Pakistan. Interdisciplinary Journal of Contemporary Research in Business. 2012;4(6): 646-661.
Ahuja K. Personnel management. 3rd Ed., New Delhi: Kalyani Publishers; 2006.
Wood F, Sangster A. Business accounting 1. 11th Ed. Pearson Education; 2002.
Stoner JAF. Management, 6th Ed., Australia: Pearson Education; 1996.
Galanou E, Priporas Constantinos-Vasilios. A model for evaluating the effectiveness of middle managers training courses: Evidence from a major banking organization in Greece. International Journal of Training and Development. 2009;13(4):221-245.
Rohan S, Madhumita M. Impact of training practices on employee productivity: A comparative study. Interscience Management Review. 2012;2(2).
Hamid S. A study of effectiveness of training and development programs of UPSTDC, Bangladesh-An analysis. South Asian Journal of Tourism and Heritage. 2011;4(1): 72-82.
Deckop JR, Konard AM, Perlmutter FD, Freely JL. The effect of human resource management practices on the job retention of former welfare clients. Human Resource Management. 2006;45(4):539-559.
Skaalvik EM, Skaalvik S. Teacher job satisfaction and motivation to leave the teaching profession: Relations with school context, feeling of belonging, and emotional exhaustion. Teaching and Teacher Education. 2011;27:1029–1038.
Kinicki A, Kreitner R. Employee behavior, McGraw-Hill, New York, NY; 2007.
Khoshnevis H, Tahmasebi A. The motivation system in a governmental organization. Procedia-Social and Behavioral Sciences. 2016;230:212-218.
Shahzadi I, Javed A, Pirzada SS, Nasreen S, Khanam F. Impact of employee motivation on employee performance. European Journal of Business and Management. 2014;6(23):159-166.
Zlate S, Cucui G. Motivation and performance in higher education Preocedia-social and behavioral sciences. 2015;180:468-476.
-
Abstract View: 2839 times
PDF Download: 3214 times
