Impact of Emotional Intelligence on Job Performances with the Mediation Impact of Occupational Stress
South Asian Journal of Social Studies and Economics,
This study investigates the impact of emotional intelligence on the job performance of the banking employees in Sri Lanka with the mediation impact of occupational stress. The quantitative approach uses the confirmatory survey method, and it was verified. The data has been analyzed by using Structural Equation Modelling (SEM). The confirmatory factor analysis results, RAMSEA=0.089, CFI=0.920, and χ2/df, =3.437, show that the proposed conceptual model fit. The findings reveal that emotional intelligence has a direct effect of 0.385 on job performance and an indirect effect of 0.023 through the mediatory path of occupational stress, resulting in a total effect of 0.408, which is significant (p<0.05). Therefore partial mediation can be observed. Even though higher emotional intelligence leads to higher job performance, this positive impact is lowered due to the partial mediation effect of occupational stress. Therefore, it can be stated that to improve the banking employees' performance, and emotional intelligence can be used as a human resource management strategy.
- Emotional intelligence
- occupational stress
- job performance
How to Cite
Johnson RR. Management influences on officer traffic enforcement productivity. International Journal of Police Science and Management. 2006;8:205-217. .
Siddiqui MN. Success of an organization is a result of employees' performance. Advances in Social Sciences Research Journal. 2014;1(4):179-201.
Anesukanjanakul J, Banpot K, Jermsittiparsert K. Factors that influence job performance of agriculturalworkers. International Journal of Innovation, Creativity and Change. 2019;7(2).
Borman WC, Motowidlo SJ. Task performance and contextual performance: The meaning for personnel selection research. Human Performance. 1997;10(2):99-109.
Armstrong M. A handbook of human resource management practice. London: Kogan Page; 2012.
Saeed R, Mussawar S, Lodhi RN, Iqbal A, Nayab HH, Yaseen S. Factors affecting the performance of employees a work place in the banking sector of Pakistan. Middle-East Journal of Scientific Research. 2013;17(9):1200-1208.
Muda I, Rafiki A, Harahap MR. Factors influencing employees' performance: A study on the Islamic banks in Indonesia. International Journal of Business and Social Science. 2014;5(2):73-80.
Aboazoum MEH, Nimran U, Musadieq MA. Analysis factors affecting employees' job performance in Libya. IOSR Journal of Business and Management. 2015;17(7):42-49.
Sherwani KH. Mpact of the academician’s perception of organizational justice on contextual performance:(the case of academicians of two private universities in erbil city). International Journal of Pure and Applied Mathematics. 2018;118 (20):4861-4873.
Diamantidis AD, Chatzoglou P. Factors affecting employee performance: An empirical approach. International Journal of Productivity and Performance Management. 2019;68(1): 171-193.
Foy T, Dwyer RJ, Nafarrete R, Hammoud MSS, Rockett P. Managing job performance, social support and work-life conflict to reduce workplace stress. International Journal of Productivity and Performance Management. 2019;68 (6):1018-1041.
Gridwichai P, Kulwanich A, Piromkam B, Kwanmuangvanich P. Role of personality traits on employees' job performance in the pharmaceutical industry in Thailand. Systematic Reviews in Pharmacy. 2020;11(3):185-194.
Ngo LV, Nguyen NP, Lee J, Andonopoulos V. Mindfulness and job performance: Does creativity matter? Australasian Marketing Journal; 2020.
Puri K, Mehta M. The relationship between emotional intelligence and job performance a study of hospitals employees. International Journal of Scientific and Technology Research. 2020;9(1):1040-1044.
Tabatabaei S, Jashani N, Mataji M, Afsar NA. Enhancing staff health and job performance through emotional intelligence and self-efficacy. Procedia - Social and Behavioral Sciences. 2013;84:1666-1672.
Shih HA, Susanto E. Conflict management styles, emotional intelligence, and job performance in public organizations. International Journal of Conflict Management. 2010;21(2):147-168.
Praveena S. Emotional intelligence on job performance of bank managers in Sri Lanka. Open University of Sri Lanka Journal. 2015;9:41-59.
Elovainio M, Kivimaki M, Vahtera J. Organizational justice: Evidence of a new psychosocial predictor of health. American Journal of Public Health. 2002;92(1):105-108.
Wolever RQ, Bobinet KJ, Mccabe K, Mackenzie ER, Fekete E, Kusnick C. A. and Baime, M. 2012. Effective and viable mind-body stress reduction in the workplace: A randomized controlled trial. Journal of Occupational Health Psychology. 2016;17(2):246-258.
Cooper CL, Marshall J.Sources of managerial and white collar stress. In: COOPER, C. L. & PAYNE, R. (eds.) Stress at work. Chichester: John Wiley & Sons; 1978.
Coomaraswamy DI. New trends reshaping Sri Lanka's financial service industry today; 2019. Available:https://www.theasianbanker.com/updates-and-articles/new-trends-reshaping-sri-lanka-financial-service-industry-today
Wong CS, Law KS. The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly. 2002;13(3):243-274.
Augusto Landa JM, Lopez Zafra E, Berrios Martos MP, Aguilar Luzon Mdel C. The relationship between emotional intelligence, occupational stress, and health in nurses: A questionnaire survey. International Journal of Nursing Studies. 2008;45(6):888-901.
King M, Gardner D. Emotional intelligence and occupational stress among professional staff in new Zealand. International Journal of Organizational Analysis. 2006;14(3):186-203.
Lu CS, Kuo SY. The effect of job stress on self-reported safety behaviour in container terminal operations: The moderating role of emotional intelligence. Transportation Research, 2016;37:10-26.
Praveens S. Emotional intelligence on job performance of bank managers in Sri Lanka. OUSL Journal. 2015;9:41-59.
Slaski M, Cartwright S. Health, performance and emotional intelligence: An exploratory study of retail managers. Stress and Health. 2002;18(2) :63-68.
Yousaf S, Rasheed MI, Hameed Z, Luqman A. Occupational Stress and its outcomes: The role of work-social support in the hospitality industry. Personnel Review. 2019;49(3): 755-773.
Aguinis H. Performance management. 2. New York: Prentice-Hall; 2009.
Mihalcea A. Leadership, personality, job satisfaction and job performance. Procedia-Social and Behavioral Sciences. 2014;127:443-447.
Shamsuddin N, Rahman RA. The relationship between emotional intelligence and job performance of call centre agents. Procedia - Social and Behavioral Sciences. 2014;129:75-81. DOI: 10.1016/j.sbspro.2014.03.650.
Borman WC, Brush DH. More progress toward a taxonomyof managerial performance requirements. Human performance. 1993;6(1):1-21.
Jankingthong K, Rurkkhum S. Factors affecting job performance: A review of literature. Silpakorn University Journal of Social Sciences. 2012;12 (2):115-127.
Stranks J. Stress at work: Management and prevention. Norfolk: Biddles Ltd; 2005.
Senova A, Antosova M. Work Stress as a worldwide problem in present time: A review of the literature. Procedia - Social and Behavioral Sciences. 2014;109:312-316.
Mayer JD, Salovey P, Caruso DR. Target Articles: Emotional Intelligence: Theory, findings, and implications. Psychological Inquiry. 2004;15(3):197–215.
Goleman D. Working with emotional intelligence. New York: Bantam Books; 1998.
Mayer JD, Salovey P. Emotional Intelligence. Imagination, Cognition and Personality. 1990;9:185 –211.
Cote S, Miners CTH. Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly. 2006;56:1-28.
Greenidge D, Devonish D, Alleyne P. The relationship between ability-based emotional intelligence and contextual performance and counterproductive work behaviors: A test of the mediating effects of job satisfaction. Human Performance. 2014;27(3):225-242.
Alferaih A. Conceptual model for measuring Saudi banking managers' job performance based on their emotional intelligence (ei). International Journal of Organizational Analysis. 2017;25(1): 123-145.
Jayakody GH, Dharmasiri AS. Emotional intelligence and performance: A study of employees in the private sector middle management employees in the education and banking sectors of Sri Lanka. International Journal of Innovative Research and Knowledge. 2017;2(12): 94-108.
Tanasescu RI, Leon RD. Emotional intelligence, occupational stress and job performance in the Romanian banking system: A case study approach. Management Dynamics in the Knowledge Economy. 2019;7(3):322-335.
Abraham R. The role of job control as a moderator of emotional dissonance and emotional intelligence-outcome relationships. The Journal of Psychology: Interdisciplinary and Applied. 2000;134(2): 169-184.
Duran A, Extremera N, Rey L. Self-reported emotional intelligence, burnout and engagement among staff in services for people with intellectual disabilities. Psychological Reports. 2004;95(2):386-390.
Naidoo S, Pau A. Emotional intelligence and perceived stress. Journal of South African Dental Association. 2008;63(3):148-151.
Leon RD, Tanasescu RI. Emotional intelligence and occupational stress in Romanian organizations. Management Dynamics in the Knowledge Economy. 2018;6(1):51-65.
Nikolou I, Tsaousis I. Emotional intelligence in the workplace: Exploring its effects on occupational stress and organizational commitment. The International Journal of Organizational Analysis. 2002;10:327-342.
Palmer B, Donaldson C, Stough C. Emotional intelligence and life satisfaction. Personality and Individual Differences. 2002;33:1091-1100.
Austin EJ, Saklofske DH, Egan V. Personality, well-being, and health correlates of trait emotional intelligence. Personality and Individual Differences. 2005;38(3):547-558.
Ranasinghe P, Wathurapatha WS, Mathangasinghe Y, Ponnamperuma G. Emotional intelligence perceived stress and academic performance of Sri Lankan medical undergraduates. BMC Medical Education. 2017;17(1):17-41.
Cummings TG, Cooper CL. A cybernetic theory of organizational stress. New York: Oxford University Press; 1998.
Mimura C, Griffiths R. The effectiveness of current approaches to workplace stress management in the nursing profession: An evidence based literature review. Occupational and Environmental Medicine. 2003;60(6):10-15.
Ashan N, Abdullah Z, Fie DYG, Alam SS. A study of job stress on job satisfaction among university staff in Malaysia: Empirical study. European Journal of Social Sciences. 2009;8(1): 15-28.
Bashir U, Ramay MI. Impact of Stress on employees job performance a study on banking sector of Pakistan. International Journal of Marketing Studies. 2010;2(1).
Ahmed A, Ramzan M. Effects of job stress on employees' job performance a study on banking sector of Pakistan. IOSR Journal of Business and Management. 2013;11(6):61-68.
Park J. Work stress and job performance. Statistics Canada. 2017;75 (1).
Chinyere MP, Ngige CD, Mojekeh MO. Effect of job stress on employee performance in selected banks in Nigeria. Scholars Journal of Economics, Business, and Management, 2019;6(1):55-62.
Krejcie RV, Morgan DW. Determining sample size for research activities. Educational and Psychological Measurement. 1970;30:607-610.
Koopmans L, Bernaards CM, Hildebrandt VH, De Vet HC, Van Der Beek AJ. Construct validity of the individual work performance questionnaire. Journal of Occupational and Environmental Medicine. 2014;56(3):331-337.
Law KS, Wong CS, Song LJ. The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of Applied Psychology. 2004;89(3): 483-496.
Hutcheson GD, Sofroniou N. The Multivariate Social Scientist: Introductory statistics using generalized linear models. London: Sage Publications. Ismail, M. I. and Hong, T. T. 2011. Identifying work-related stress among employees in the Malaysian financial sector. World Journal of Management. 1999;3(2):229-243. .
Gunu U, Oladepo RO. Impact of emotional intelligence on employees' performance and organizational commitment: A case study of dangote flour mills workers. University Of Mauritius Research Journal. 2014;20: .
Vratskikh I, Masa'deh Re, Al-Lozi M, Maqableh M. The impact of emotional intelligence on job performance via the mediating role of job satisfaction. International Journal of Business and Management. 2016;11(2): 69-91.
Newton C, Teo STT, Pick D, Ho M, Thomas D. Emotional intelligence as a buffer of occupational stress. Personnel Review. 2016;45(5):1010-1028.
Shultz KS, Wang M, Olson DA. Role overload and underload in relation to occupational stress and health. Stress and Health. 2010;26(2):99-111.
Wu YC. Job stress and job performance among employees in the Taiwanese finance sector: The role of emotional intelligence. Social Behavior and Personality: an International Journal. 2011;39 (1): 21-31.
Yozgat U, Yurtkoru S, Bilginoğlu E. Job stress and job performance among employees in the public sector in Istanbul: Examining the moderating role of emotional intelligence. Procedia - Social and Behavioral Sciences. 2013;75: 518-524.
Goonatilleke AEJW, Priyashantha KG, Munasinghe S.The impact of work stress on employee performance in the hotel industry in Sri Lanka.International Conference on Management and Economics.Conference Location.Faculty of Management and Finance, University of Ruhuna; 2018.
Praaharan T, Panchanatham N. Occupational role stress among public sector bank employees in Sri Lanka. Wayamba Journal of Management. 2016;4:22-25.
Jayasinghe C, Mendis MVS. Stress and job performance: A study on banking sector of the northern region of Sri Lanka. International Journal of Research Publications. 2017; 1(1).
Davis SK, Nichols R. Does emotional intelligence have a “dark” side? A review of the literature.Frontiers in Psychology. 2016;7:13-16.
Bentler PM, Bonett DG. Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin. 1980;88(3):588.
Browne MW, Cudeck R. Alternative ways of assessing model fit. In testing structural equation models, Edited by: Bollen KA, Long JS. Newbury Park, CA: Sage. 1993:136–62.
Cronbach LJ. Coefficient alpha and the internal structure of tests. Psychometrika. 1951;16:297–334.
Jayasinghe C, Mendis MVS. Stress and job performance: A study on banking sector of the northern region of Sri Lanka. International Journal of Research Publications. 2017;1(1).
Organ DW. A restatement of the satisfaction-performance hypothesis. Journal of Management. 2016;14(4): 547-557.
Salovey P, Mayer J. Emotional intelligence. Imagination, cognition, and personality. 1990;9(3):185-211.
Abstract View: 62 times
PDF Download: 30 times