Open Access Original Research Article

The Effectiveness of Switching Barrier on Customer Loyalty Mediated with Customer Satisfaction: Telecommunication Industry, Batticaloa

Shamini Howshigan, V. R. Ragel

South Asian Journal of Social Studies and Economics, Page 1-9
DOI: 10.9734/sajsse/2018/v2i225833

The mobile telecommunications service providers face technical hitches to meet customer loyalty, to increase the market share. Therefore, service providers should be conscious of the factors affecting customer loyalty in building strong relationships. This study aims to investigate the effectiveness of switching barrier on customer loyalty with regards to customer satisfaction in mobile telecommunication service providers. The objective of this study is to identify the level, relationship and impact of switching barrier on customer satisfaction and loyalty. Finally, the study examines the mediating role of satisfaction. This study was based on the customer’s perspectives and their experiences with mobile telecommunications service in Batticaloa. Data were obtained from the sample 200 customers, and stratified random sampling was used. The descriptive statistics, correlation and regression analysis were used to analyse the data.

The results revealed that the switching barrier has a significant impact on loyalty and satisfaction. Same as satisfaction has significant impact on loyalty. And also, switching barrier impact on customer loyalty significantly through customer satisfaction. The study contributes to existing theoretical and practical knowledge by providing evidence regarding the relationships between switching barrier on customer loyalty, and customer satisfaction. The telecommunication service providers, in Sri Lanka; it is growing rapidly with high competition between the service providers. Hence, this research has the potential to contribute to the overall telecommunication service providers in terms of how to maintain long-term relationships between the service providers and their customers through the strategies of switching barrier.

Open Access Original Research Article

An Empirical Study on Socio-economic Status of Women Labor in Rice Husking Mill of Bangladesh

Riffat Ara Zannat Tama, Liu Ying, Fardous Ara Happy, Md Mahmudul Hoque

South Asian Journal of Social Studies and Economics, Page 1-9
DOI: 10.9734/sajsse/2018/v2i225835

The economy of Bangladesh mainly depends on agriculture. Any development can’t be possible because females and males are equally distributed in the country. Women can play a vital role if they properly participated in farm activities as well as in other income-generating activities outside the home. Rice mills are very much dependent on human labour, and almost 5 millions of unorganised workers are working in different rice mills, and more than 60 per cent of them is a female worker. But the working environment suffers from different discrimination and harassment issues between male and female workers. The present study aimed to find out the socio-economic status of women labour at rice husking mill of Bangladesh. Discrimination between male and female workers and the factor affecting the standard of living of women’s household will be focused. The study was carried out in two districts namely Mymensingh and Sherpur. From each district, rice husking mill was selected by using a cluster sampling technique, and 70 male and 70 female labours were considered as a sample. The survey was conducted by direct interviews using a questionnaire. Data generated were analysed by using tabular and statistical techniques. The average family size of the respondents was 4.46, and 57.05% of the participants were females while 42.95% were males in the household and 65.71% of female had no education. 88% of the women’s main occupation was in the rice mill as a daily paid labour. Average wage rate of male and female worker was 184.31 Tk. And 135.95 Tk., respectively. Age, education, number of family member, total land, number of earning member, the wage of women labour and working time and experience were the factors influencing income and living standard of female labours. There were various social violence cases against female labours in the working environment of rice husking mills. In the study area, 93% of female workers get lower wages, 90% of them had no accommodation facility. Besides they did not have sanitation facility (80%), opportunity to take rest at the middle of work (64%) and meal support (71%).

Open Access Original Research Article

Credit Risk Management and Its Influence on the Financial Performance of Banks: A Study of Selected Banks in Nigeria

Oyedele Oloruntoba, Adeyemi, Adewumi Zaid, Fasesin, Oladipo Oluwafolakemi

South Asian Journal of Social Studies and Economics, Page 1-11
DOI: 10.9734/sajsse/2018/v2i225840

This study examines the influence of credit risk management on the performance of Nigerian banks with particular reference to selected banks. Purposive sampling technique was used to select five Nigerian banks. Secondary data was used for this study. It was adopted from the audited financial statements of the listed banks in the Nigerian Stock Exchange (NSE), for the period of the year 2006 – 2017. This study also made use of Nigerian Stock Exchange Fact Book 2017 for the Nigerian banks and CBN bulletin 2017. The method of analysis used descriptive statistics and Linear Regressions. Result reveals that NLPR (β = 0.809), CARR (β = 11.246) and LTDR (β = 6.300) have significant influence on financial performance measured by ROA. Furthermore, the result also shows that CARR (β = 17.982) and LTDR (β = 3.227) have a significant influence on financial performance measured by ROE but NLPR (β = - 1.57) has a negative influence on ROE. The study concludes that credit risk management apparatus employed by the selected banks for the periods of study have a significant influence on their financial performance.

The study, therefore, recommends that regulatory authorises should implement a new code of corporate governance that bank directors with non-performing loans (NPLs) are to either quit or be sacked and also banks' boards to remove any director with insider non-performing loans.

Open Access Original Research Article

Exploring the Relationship between Strategic Outsourcing and Organisational Performance: A Study of Nigerian Insurance Companies

Kareem, Thompson Sola, J. C. Unachukwu, Okegbemi, Festus Abiodun

South Asian Journal of Social Studies and Economics, Page 1-8
DOI: 10.9734/sajsse/2018/v2i225842

This study examines the relationship between strategic outsourcing and the performance of insurance companies in Nigeria with specific reference to the selected insurance companies. Purposive sampling technique was used to select top 10 best ranking insurance companies in Nigeria and five (5) staff members were select from each 10 insurance company, totaling 50 respondents as a sample size for the study.  A structured closed ended questionnaire designed for the study was used to collect the data from the respondents. Data analysis was performed with the aid of frequencies, percentages and correlation analysis.  Result reveals that strategic outsourcing has significant relationship with the performance of insurance companies in Nigeria.  The finding also establishes that core functions are largely arranged internally while security services, advertising and marketing, recruitment services and catering services functions are fully outsourced by most companies in Nigeria. Finding also reveals that company's attachment to its brand and processes; inability to develop clear objectives; inadequate supporting infrastructure; absence of performance measures and lack of top management support are the major challenges confronting the implementation of strategic outsourcing in most of the insurance companies in Nigeria. Subsequently, the study recommends that management should give maximum support for the implementation of the strategic outsourcing and enlightenment programme on the benefits of strategic outsourcing should be organised for all stakeholders to reduce the chances of resistance.

Open Access Original Research Article

Public Health Expenditures, Environmental Pollution and Health Outcomes: Evidence from Nigeria

Nwani, Stanley Emife, Kelani, Fatai Adeshina, Ozegbe, Azuka Elvis, Oluleye H. Babatunde

South Asian Journal of Social Studies and Economics, Page 1-15
DOI: 10.9734/sajsse/2018/v2i225846

The role of health in the development of a nation cannot be overemphasized. While the concept of health status and the impact of public health expenditure have continued to generate scholarly debates, this study contributes to the debate with the incorporation of the role of the environment as a determinant of health status in Nigeria. With the objective of examining the impact of Public Health Expenditures and Pollution on Nigerians Health Status, annual secondary time series data spanning 37 years (1981-2017) collected from Central Bank of Nigeria statistical bulletin and World Development Indicator were analyzed using the ARDL technique. The result shows that Public Expenditures on Health has a positive and significant impact on health outcomes in Nigeria. Again, environmental pollution as proxied by per capita COemission has a negative and significant effect on health outcome in the country. Economic growth rate was found to have positive impact but insignificant in enhancing life expectancy (proxy for health outcome) in Nigeria. On the basis of the empirical findings, it is recommended that the government should sustain the flow of resources to the health sector and improve on environmental practices through the formulation of new national environmental policies and better awareness campaign through the deployment of community health extension workers (CHEW).